Your personal information matters to us. This Privacy Policy explains exactly what data jili dream collects, how we use it, who we share it with, and how we keep it safe — so you can play with full confidence on our platform.
Last updated: 2025. Applies to all registered members in the Philippines.
We only gather what is genuinely needed to run your account, process your transactions, and keep the platform secure for everyone in the Philippines.
When you create an account on jili dream, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 18 years under Philippine law and to keep your account secure. We do not collect more personal details than are necessary for this purpose. All registration data is stored on encrypted servers and is never shared with third parties for marketing. You may update your registration details at any time by contacting our support team.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, and transaction amounts. Full card numbers and sensitive authentication credentials are never stored on our servers — these are handled directly by our certified payment processors. We retain transaction records as required by Philippine financial regulations and for dispute resolution purposes. Payment data is used solely to complete your requested transactions and to comply with anti-money laundering obligations. We do not use your payment information for any purpose beyond what is described here.
When you access jili dream through your mobile browser, we automatically collect certain technical information including your device type, operating system version, browser type, IP address, and session timestamps. This data helps us optimise the platform for the devices most commonly used by players in the Philippines and to detect unusual login activity that may indicate unauthorised access. We do not use device data to build advertising profiles or sell it to data brokers. Usage patterns — such as which games you play and how long your sessions last — are analysed in aggregate to improve platform performance. Individual usage data is not shared with third parties except where required by law.
If you contact our customer support team, we retain records of your enquiries, the responses provided, and any documents you submit as part of a verification or dispute process. These records allow us to provide consistent and accurate assistance and to track the resolution of any issues you raise. Support communications are stored securely and are accessible only to authorised staff members. We may use anonymised support data to identify common issues and improve our help resources for all players. You may request a copy of your support history at any time by contacting us directly.
Under the Philippine Data Privacy Act of 2012, you have clear and enforceable rights regarding the personal information we hold about you.
You may request a copy of all personal data we hold about your account at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine law.
If any personal information we hold is inaccurate or out of date, you have the right to request that it be corrected. Contact our support team with the relevant details and we will update your records promptly.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations under Philippine financial regulations.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account and comply with our legal obligations.
Where technically feasible, you may request your personal data in a structured, commonly used format so that you can transfer it to another service provider of your choice.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal was made.
jili dream does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — full stop. We share data only with the specific service providers who help us operate the platform: certified payment processors who handle your PHP deposits and withdrawals, identity verification partners who confirm your age and identity as required by Philippine regulations, and technology infrastructure providers who host and secure the platform. All third-party partners are contractually bound to handle your data in accordance with applicable Philippine privacy law and are prohibited from using it for any purpose beyond the service they provide to us.
We may also disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so — for example, in connection with anti-money laundering investigations or court orders. In such cases, we disclose only the minimum information required to satisfy the legal obligation. Your data is stored on servers protected by industry-standard encryption, access controls, and regular security audits. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the timelines prescribed by the Data Privacy Act of 2012.
Straight answers to the data privacy questions we hear most often from players across the Philippines.
Your data is protected, your rights are respected, and your experience is our priority. Ready to get started? Create your free account today and enjoy sports betting and live casino entertainment built for players across the Philippines.